Business Readiness Assessment

Organisational Structure and Role Clarity

0 / 5

Roles, responsibilities, objectives, and performance measurement.

Staff do not have clear position descriptions or role statements.

Daily or weekly tasks are not documented or visible to the team.

Team members do not have defined performance objectives.

We do not use KPIs or targets to measure outcomes.

Performance is judged informally, without a consistent system.

Systems, Processes, and Operational Infrastructure

0 / 5

CRM, documentation, standard procedures, and digital maturity.

We do not use a CRM or structured client database.

We rely on paper files or manual processes for routine work.

Business processes and policies are not documented.

We lack standard operating procedures for routine tasks.

Our operations are not digitally integrated or automated.

Strategy and Planning

0 / 5

Strategic clarity, planning discipline, and financial forecasting.

The team does not fully understand the business direction or strategy.

Decisions are made reactively rather than from a strategic plan.

We do not have a current business plan.

Cash flow is unpredictable or not actively forecast.

Financial forecasting is limited or absent.

Leadership and Governance

0 / 4

Role differentiation, meeting cadence, and decision frameworks.

Leadership, management, and supervision are not clearly differentiated.

Regular staff meetings are inconsistent or unscheduled.

Departments rarely coordinate or meet with structure.

Decision-making lacks accountability or documented structure.

Customer and Market Orientation

0 / 5

Customer focus, feedback systems, marketing, and brand coherence.

Decisions tend to prioritise internal convenience over customer needs.

We do not consistently collect or act on customer feedback.

Marketing activity is irregular, reactive, or inconsistent.

We have limited visibility of competitors or market trends.

Brand communication is inconsistent across channels.

Financial Management and Reporting

0 / 5

P&L, KPIs, budgets, and cash management.

We do not routinely review a profit and loss statement.

We lack clear financial KPIs or a regular reporting rhythm.

Budgets and forecasts are not maintained or reviewed.

We do not actively plan for cash flow or cash reserves.

Pricing decisions are not supported by data or analysis.

Scheduling and Execution

0 / 5

Calendars, rosters, timelines, and delivery discipline.

We do not use structured schedules or shared calendars.

Projects or deliverables regularly run behind schedule.

Rostering and staffing are not matched consistently to workload.

There is no operational calendar coordinating across departments.

Operational priorities shift frequently and without documentation.

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What happens next: Your results have been emailed to you. If you want to discuss what any of these gaps mean for your business specifically, call JavaTop on (03) 9211 6070 or email info@javatop.com.au.

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